1. Introduction
Welcome to Diomen. These terms govern your use of our website and any dresses you rent from us. Note that these are the terms under which we offer our services, so please read them cautiously.
2. Rental Agreement
All rented dresses are the property of Diomen. Customers should look after the rented items. You may have to compensate for any damages beyond normal use. Rental terms are pre-agreed at the time of booking, and returning a vehicle late will incur extra charges.
3. Payment Policy
All rented dresses are payable in cash upon delivery. The full rental cost must be paid upon handover. There are no other payment options.
4. Refund Policy
If a refund is necessary, it can only be made via bank transfer. For this purpose, customers should enter valid bank account information. Approval is at our discretion based on an internal assessment.
5. Cancellation and Amendments
Bookings for rental cars can be changed or canceled prior to scheduled delivery. However, cancellations won’t be accepted after the item has been dispatched. Requests for changes are subject to availability.
6. Use of Rented Dresses
Customers are required to wear the dresses only as intended. You are not permitted to sublet, resell, or make any unauthorized changes.
7. Privacy and Data Protection
We process personal data under the provisions of the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. We only collect information about customers that is used to process orders and ensure it will not be passed on to third parties without permission.
8. Liability
Diomen shall not be liable for any problems arising from the use of a rented dress (i.e., allergic reactions, accidental stains, or consumer dissatisfaction).
9. Amendments to Terms
Diomen may amend these terms at any moment. Through our website, you can read our terms of use, and continued use of our services will indicate your agreement to the updated terms.
10. Contact Information
If you have any questions about these terms, please contact us at [email protected] .